Delivery & Payment
Delivery
Processing Time
All Miss Helena pieces are carefully prepared before shipping to ensure the highest quality.
Orders are typically processed within 1–3 business days after payment confirmation.
Orders that include alterations or custom adjustments may require additional preparation time.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
Shipping Locations
Miss Helena offers international shipping to most countries worldwide.
Our primary shipping regions include:
- United Arab Emirates
- Middle East
- Europe
- United Kingdom
- United States
- Asia-Pacific
If your country is not listed during checkout, please contact our support team for assistance.
Delivery Time
Estimated delivery times depend on your location:
| Region | Estimated Delivery |
|---|---|
| UAE | 1–2 business days |
| Middle East | 2–4 business days |
| Europe | 3–6 business days |
| United Kingdom | 3–6 business days |
| United States | 4–7 business days |
| International | 5–10 business days |
Delivery times are estimates and may vary depending on customs procedures or local courier services.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected delivery method.
In some regions, complimentary shipping may be available for orders above a certain amount.
Import duties, taxes, and customs fees, if applicable, are the responsibility of the customer and are determined by local regulations.
Order Tracking
After your order is shipped, you will receive a tracking number via email.
You can monitor the progress of your shipment through the courier’s tracking system until it arrives at your address.
Payment
Payment Methods
Miss Helena accepts secure payments through the following methods:
- Credit and debit cards: Visa, Mastercard, American Express
- Apple Pay
- Google Pay
- Secure online payment gateways
All payments are processed through encrypted and secure payment systems to ensure your information remains protected.
Payment Currency
All transactions on the website are processed in AED.
Payment Security
We take payment security seriously.
Our website uses SSL encryption technology to ensure that all personal and payment information is transmitted securely.
Miss Helena does not store or have access to your full credit card details.
Order Confirmation
After completing your payment, you will receive an order confirmation email with your purchase details.
If you do not receive the confirmation within a few minutes, please check your spam folder or contact our support team.
Need Assistance?
If you have questions regarding delivery or payment, our customer support team will be happy to assist you. Customer service hours: Monday – Friday.
miss.helena@gmail.com