Returns & Exchanges

Our Policy

At Miss Helena, we want you to be completely satisfied with your purchase.

If your order does not meet your expectations, you may request a return or exchange in accordance with the policy below.

Please review the following conditions before submitting a return request.

Return Eligibility

You may return an item if it meets the following conditions:

• The return request is submitted within 14 days of delivery.
• The item is unworn, unused, and in original condition.
• All tags, packaging, and accessories are included.
• The item shows no signs of wear, damage, or alteration.

Items that do not meet these requirements may not be eligible for return.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Altered garments
• Custom or made-to-measure pieces
• Items marked Final Sale
• Items returned without original packaging or tags

This policy helps us maintain the highest quality standards for all customers.

Exchanges

If you would like to exchange your item for a different size, please submit an exchange request through our support team.

Exchanges are subject to product availability.

If the requested size is unavailable, you may choose to receive a refund or select an alternative product.

How to Request a Return

To initiate a return or exchange, contact our customer support team and include the following information:

• Order number
• Item or items you wish to return
• Reason for return

Our team will provide return instructions and the return address. Please do not send items back without prior approval.

Return Shipping

Customers are responsible for return shipping costs, unless the item received is defective or incorrect.

We recommend using a tracked shipping service, as Miss Helena cannot be responsible for lost return shipments.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be issued to your original payment method.

Processing typically takes 5–10 business days.

Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

• Your order number
• Photos of the item and packaging

Our team will resolve the issue as quickly as possible.