Privacy Policy

Introduction

At Miss Helena, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your data when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you use our website, we may collect the following information:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information processed through secure payment providers
• IP address
• Browser type and device information
• Website usage data and analytics
• Products purchased
• Transaction details
• Delivery preferences

This information helps us provide and improve our services.

How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders
• To provide customer support
• To send order confirmations and updates
• To improve our website and services
• To prevent fraud and maintain website security
• To send promotional communications only if you opt in

We only collect and use information necessary to operate our business and serve our customers.

Payment Security

All payments are processed through secure third-party payment providers.

Miss Helena does not store full credit card details.

Payment information is encrypted using secure technologies to ensure safe transactions.

Sharing Your Information

We do not sell or rent your personal information.

However, we may share limited information with trusted partners who help operate our services, including:

• Payment processors
• Shipping and courier companies
• Website analytics providers
• Customer support tools

These partners only receive the information necessary to perform their services.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us remember your preferences, understand website usage and improve website performance.

You may disable cookies in your browser settings, although some website features may not function properly.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.

However, no online system can guarantee complete security, and we encourage users to protect their own account information.

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request corrections to your information
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise these rights, please contact our support team.

Changes to This Policy

Miss Helena reserves the right to update this Privacy Policy when necessary.

Any changes will be posted on this page with an updated revision date.